Are all pieces made by hand or manufactured? ALL product created by BrickHouse Accessories are handmade by the designer Mikhalia Douglas.
Do you make clip-ons? Yes Most of our earrings can be made into clip-ons. Simply specify this request in the notes section on PayPal upon check out.
What are the methods of payment? All transactions are made directly through PayPal. If you would like to mail a check, we do accept checks, however the order will not be fulfilled until the check has cleared.
How long will it take to get my order? Depending on the size of your order & availability of materials, it typically takes 5-8 business days. If for any reason there is a delay, we will notify you with an update.
Can I rush an order? We do offer rush shipping based on availability of materials and the time frame given. We do ask that you contact us at Brickhouseaccessories@gmail.com prior for rush orders to ensure we can accommodate your needs.
What shipping methods are available? United States Postal Service We can also ship Federal Express or UPS at the customer’s expense.
What is customizing? We offer the option to switch & mix the colors and sizes on some of our designs that you’d like us to personalize just for you.
Can I book a jewelry party? Yes, we offer home, office & restaurant shows. It's fun, easy & rewarding to host your own party. Contact us at Brickhouseaccessories@gmail.com to book your party today.
Can I customize any design? All designs cannot be customized, in the description of each piece it will specify if customizing is an option for that particular design.
How do I customize? Ideally we request that clients contact us prior to ensure we can fulfill your request, if so, simply place your official order, in the notes section on PayPal, specify what you’d like customized. We will contact you with the confirmation and soon after you will receive your customized piece.
What if I don’t like my purchase? If you are not satisfied with your purchase, contact us at Brickhouseaccessories@gmail.com We do not offer refunds, however we will accommodate your needs within reason.
What is the jewelry made of? We pride ourselves on finding raw, recycled, vintage and eco-friendly materials, paints & products to create our jewelry. Many of our pieces are limited due to only having so much of that particular material. This is what makes our brand special; each customer has something unique that can never be recreated!
Do you have a physical store? No, this is one of our goals in the near future, for now we are online only.
As most of our products can be customized to the color & size of your choice, all of our pieces are created once an official order is placed. Items ship within 3 to 7 business days on average via USPS.
All Sales are Final, there are no refunds. All of our pieces are made by hand, and sometimes will vary in detail, no two pieces created will be the exact same. All sizes are true to what's listed, please ensure you order the correct size prior to completing your order. There are no exchanges or returns on customized pieces. If for any reason the product is defective (i.e. broken hook, damaged material upon receipt, internal error), we will gladly exchange/replace the product .